Refund Policy

This policy outlines our approach to refunds for ClinicDiary subscriptions. We believe in transparency, so please read this carefully before subscribing.

No Refunds

ClinicDiary operates on a strict no-refund policy. Once a payment has been processed, it is non-refundable under any circumstances.

This policy applies to:

• Monthly subscription payments
• Partial month usage
• Unused portions of a billing period
• Account cancellations mid-cycle

What You Receive

When you make a payment, you are purchasing access to ClinicDiary for the upcoming billing period. Your subscription provides:

• Full Access: Complete access to all ClinicDiary features for the duration of your paid period.
• Guaranteed Service: Your account remains fully functional until the end of your billing cycle.
• Support: Access to our WhatsApp and email support throughout your subscription.

Cancellation and Access

If you choose to cancel your subscription:

• You will not receive a refund for the current billing period.
• You will retain full access to ClinicDiary until the end of your paid period.
• Your account will be deactivated when the next payment would have been due.
• No further charges will be made once you have cancelled.

Why This Policy?

Our no-refund policy enables us to:

• Offer affordable, predictable pricing at R149 per month.
• Maintain a sustainable business that can continue to serve our customers.
• Invest in continuous improvements and new features.
• Provide reliable infrastructure and support.

Try Before You Subscribe

We encourage all prospective customers to explore ClinicDiary thoroughly before subscribing. We offer:

• Live Demo: Access our live demonstration environment to experience the platform.
• Personal Walkthrough: Contact us for a guided demonstration of the features.
• Questions Welcome: Reach out with any questions before committing.

Exceptional Circumstances

While we maintain a strict no-refund policy, we understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us to discuss. Any exceptions granted are entirely at our discretion and do not set a precedent for future requests.

Related Policies

• Pricing — View our current subscription rates.
• Cancellation Policy — Learn how to cancel your subscription.
• Terms of Service — Review our full terms and conditions.

Contact Us

If you have questions about this refund policy, please contact us via WhatsApp or email jd@junaidd.com.